Cancellations & refunds
The exact charge band that applies to your booking is also shown at checkout before you pay, and again on your confirmation voucher.
HelpCancellationsHelp centre
Charge bands
How much a cancellation costs, by timing
These are FlyTravio-side bands
Date changes
Changing dates instead of cancelling
One free changeMost packages allow one FlyTravio-side date change at no fee, provided the new dates are requested more than 30 days before the original departure.
Supplier fees still applyIf the airline or hotel charges a change fee or fare difference, that's passed through at cost — we don't mark it up.
Request it in writingEmail your trip designer or use the 'Manage my booking' page. We confirm the new price before anything changes.
After a cancellation
Refund timelines
Cancellation request received
Submitted by email, phone or through 'Manage my booking'. We confirm the applicable charge band in writing within 24 hours.
Supplier confirmation
We confirm the exact refundable amount with the airline, hotel or ground operator — usually same day, occasionally up to 5 working days for some airline fares.
Refund processed
7–10 working days to your original payment method, or instantly if you choose to receive it as FlyTravio wallet credit instead.
Exceptions
When these bands don't apply
Supplier cancels on their end
Force majeure