Terms & conditions

TermsLegal

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This is a summary written in plain language. Where anything here conflicts with a supplier's own conditions of carriage or booking conditions, the supplier's terms govern that specific matter.1. The booking contractThese terms govern every booking made through flytravio.com, the FlyTravio mobile experience, or directly with a FlyTravio trip designer by phone or email, in each case operated by FlyTravio Pty Ltd (“FlyTravio”, “we”, “us”). By paying a deposit or the full price for any package, flight, hotel, or experience, you accept these terms on behalf of yourself and every traveller named on the booking.

A contract exists between you and FlyTravio for the arrangement of your travel services, and separately between you and each underlying supplier (airline, hotel, tour operator, ground transport provider) whose own conditions of carriage or service also apply and take precedence on matters they specifically govern, such as baggage allowance or check-in requirements.

2. Pricing & payment

Prices shown on the platform are per person unless stated otherwise, in the currency displayed, and include the taxes and fees known to us at the time of publishing. Prices are confirmed only once a deposit or full payment is received — an unpaid quote or itinerary is not a price guarantee and may change if supplier rates move before you pay.

Most packages require a 20% deposit to confirm, with the balance due 45 days before departure. Bookings made within 45 days of departure require full payment at the time of booking. We accept the payment methods listed in the site footer; card surcharges, where applicable, are disclosed before you confirm payment.

3. Changes & cancellations

Date changes and cancellations are governed by the charge bands set out in full on our cancellations & refunds page, which forms part of these terms. Airline, hotel and other supplier change or cancellation fees apply in addition to, and are passed through at cost alongside, any FlyTravio-side charge.

If FlyTravio needs to make a significant change to a confirmed package (a change of destination, a reduction in accommodation standard, or a departure date shift of more than 48 hours) before your trip, we will offer a comparable alternative at no extra cost or a full refund of amounts paid for the affected component.

4. Travel documents, visas & health

You are responsible for holding a valid passport (with the minimum validity required by your destination, typically six months beyond your return date), any required visa, and for meeting any health or vaccination entry requirements. FlyTravio provides visa documentation support as described on our visa help page, but is not a licensed visa agent and cannot guarantee approval by any government authority.

FlyTravio is not liable for denied boarding, entry refusal, or any loss arising from a traveller not holding the correct documentation, subject to our obligation to advise you honestly of known requirements at the time of booking.

5. Liability

Where FlyTravio arranges but does not itself operate a travel service (a flight, a hotel stay, a tour), our liability is limited to the reasonable care taken in selecting the supplier; we are not liable for the acts, omissions, or insolvency of independent suppliers, except where local law provides otherwise or where we have been negligent in our own selection or booking process.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under Indian or Australian consumer protection law, including guarantees implied by the Australian Consumer Law for bookings made by Australian consumers.

6. Force majeure

FlyTravio is not liable for failure to perform any obligation caused by events beyond our reasonable control, including natural disasters, war, civil unrest, government travel restrictions, pandemics, or industrial action affecting suppliers. Where such an event affects a confirmed booking, we work with you on the best available option among a date change, a destination change, or a refund of amounts recoverable from the underlying suppliers, and will not charge our own cancellation fee on top of an event outside anyone's control.

7. Website use & conduct

You agree not to misuse the platform — including scraping content, attempting to bypass security controls, submitting fraudulent booking or payment information, or using the travel agent portal outside the terms of your agency agreement. We may suspend or cancel a booking or account where we reasonably believe these terms have been breached, and will explain why if we do.

8. Complaints

If something goes wrong on your trip, contact your trip designer or the 24×7 support number on your voucher as soon as possible so we can act while you're still travelling. For a formal complaint after your trip, email hello@flytravio.com with your booking reference — we aim to substantively respond within 10 working days.

9. Governing law

For bookings made by customers resident in India, these terms are governed by the laws of India, with courts in Bengaluru having jurisdiction. For bookings made by customers resident in Australia, these terms are governed by the laws of New South Wales, Australia. Nothing here removes a consumer's right to bring a claim in their local jurisdiction where mandatory local law provides that right.