Answers to what we get asked most
If yours isn't here, call us — the same people who build the itineraries answer the phone.
HelpHelp centre
Cancellations & refunds
Full charge bands and refund timelines
Visa help
Country-by-country visa guidance
Help centre
Booking & payments
Most packages confirm with a 20% deposit. The balance is due 45 days before departure, or in full at booking if you're travelling within 45 days.What payment methods do you accept?Card, UPI, netbanking, RuPay and the FlyTravio wallet in India; card and PayTo in Australia. See the full list in the footer of any page.Is my payment secure?All payments are processed through PCI-DSS compliant gateways and held in a client trust account, separate from FlyTravio's operating funds, until your trip is delivered.Can I pay in instalments?The 20%/80% split is standard. Ask your trip designer about a custom instalment plan for packages booked more than four months out — approved case by case.Help centre
On your trip
Call the 24×7 number on your voucher. We rebook the affected transfer or activity at no cost to you where the delay wasn't something you could have controlled.Who do I contact if something goes wrong at the hotel?Your trip designer's direct number is on every voucher and confirmation email. That's the fastest route — they can act on hotel issues in real time.Is travel insurance included?No — travel insurance is listed as an exclusion on every package so it's never hidden. We can point you to providers but don't sell insurance ourselves.Help centre
Changes & cancellations
Most packages allow one free FlyTravio date change. Supplier change fees, where they apply, are shown in writing before anything is confirmed. Full detail on our cancellations page.What happens if I need to cancel?Cancellation charges scale with how close you are to departure. See the full band breakdown on our cancellations & refunds page.How long do refunds take?Approved refunds are processed within 7–10 working days to the original payment method, or instantly to your FlyTravio wallet.Help centre
Visas & documents
We prepare and check documentation for e-Visas, visas on arrival and Schengen applications at no separate service fee. Full country-by-country detail is on our visa help page.What if my visa is rejected?We tell you honestly upfront if a visa is unlikely to be approved in time. If a rejection happens despite that, we work with you on rebooking or refund options for the affected portion.Help centre
Travel agent portal
Apply at the agent portal — registration takes about ten minutes and approval usually takes one business day.What do agents get access to?Negotiated markups, credit lines, sub-agent management and commission statements, all inside the agent portal dashboard.Still stuck?Call us — +91 70588 66889 in India, +61 2 8006 4412 in Australia — or email hello@flytravio.com.